What are the shipping times for your products?

We take 2-4 days to process your order, followed by 1-3 weeks for delivery.

Do you ship worldwide?

Yes.

Where do we ship your product from?

Our offices are located in Rolle, Switzerland. Our international warehouse is in China.

Do you provide tracking information?

Yes, please wait 3 days after placing your order and then request tracking information via email at info.iookie@gmail.com.

Some items are missing from my order, what’s happening?

Our products are shipped separately based on your order. For example, if your order includes items from two different warehouses, there will be two separate deliveries. The rest of your order will likely arrive soon.

I received a damaged item. What can I do?

We’re sorry to hear that. Simply send us a picture of the damaged item to info.iookie@gmail.com, and we will send you a replacement as quickly as possible.

Where are you located?

We are located in Rolle, Switzerland.

I still haven’t received my order. What’s taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still need help tracking your package or have any other inquiries, please contact us via email at info.iookie@gmail.com.

Do you have a refund policy?

We do our best to resolve any issues our customers might have with their online items. If you still wish to receive a refund for your order, we can process the payment as long as the request is made within 30 days of the order date and the items are not on sale. For more information, please read our refund policy at [refund policy link].